Help Desk

IT Network & Support Engineer

  • Bengaluru, Karnataka
  • Full Time

Responsibilities:

  • As part of the global helpdesk team, provide IT support to around 300 local, remote, and outsourced staff.
  • Implement and maintain local IT infrastructure.
  • Ensure compliance with company IT and security policies/standards.
  • Be a subject matter expert on various IT resources and topics.
  • Create new, as well as update existing IT documentation.
  • Provide IT instruction to general staff members by way of face-to-face training.
  • Assist with the implementation and maintenance of customer Production infrastructure.
  • Keep updated on relevant technologies.

Requirements:

  • At least 2 years’ relevant experience as a support/helpdesk engineer.
  • Must have PC software troubleshooting and maintenance skills, including Windows 7, Microsoft Office, endpoint security, browsers, and more.
  • Must have hands-on PC hardware repair and maintenance experience.
  • Must have hands-on experience with managing Active Directory.
  • Must have a good understanding of network and Internet technology concepts such as TCP/IP.
  • Exposure to IT security concepts (e.g. VPN, encryption, malware, etc.)
  • Experience with telephony technologies and infrastructure, including SIP and VoIP.
  • Exposure to Microsoft server products such as Windows Server and SQL Server.
  • Exposure to server virtualization technologies such as Hyper-V or VMware.

Other Essential Skills and Requirements:

  • Excellent English verbal and written skills.
  • Strong desire to ensure tasks are proactively followed up and completed in a timely manner.
  • Be support-oriented and customer-focused.
  • Be able to work independently, yet as part of the global IT team.
  • Be prepared to work outside of regular business hours.
  • Have relevant Microsoft or similar IT certifications.
  • Possess Strong communication skills.
  • Possess Strong organizational and documentation skills.
  • Be proactive and present solutions that align with the company’s IT strategy and resourcing.

Submit Your Application

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