Customer
Experience (CE)

Paktolus specializes in web design, development, and maintenance. In the intricate world of enterprise web development, we address the needs of businesses with larger and more multifaceted requirements, including robustness, scalability and responsiveness. Our focus lies not only in crafting visually engaging and intuitive interfaces but also in engineering the underlying architecture to support complex automated processes. These processes are designed to seamlessly respond to each user’s action, whether initiated by a single user or involving multiple users concurrently.

We are experts in developing digital experience platforms (DXPs) to engage customers and enable online purchases through various channels and devices. These comprehensive software solutions are crafted to serve as robust, centralized hubs for developing, overseeing, and analyzing the effectiveness of a company’s digital communications, eCommerce, and overall performance.

Today’s customers expect seamless experiences at every touch point. This is where our experts connect the dots with high engagement customer experiences distributed across channels to ensure quality, consistency, and ultimately, brand intimacy.

Our team specializes in digital commerce, or eCommerce, which serves as the central pillar of digital experience platforms focused on the buying and selling of goods and services over digital channels.

Digital commerce has become a dominant force in the global economy, reshaping traditional business models and opening up new avenues for transactions. This shift enables consumers to browse, purchase, and engage in transactions without the constraints of time or physical location, providing unprecedented convenience and accessibility.

Here our experts facilitate consumer interactions with brands with engaging and secure transaction-driven online platforms, including websites, mobile applications, and online marketplaces.

With the rise of digital platforms and the increasing preference for visual and interactive content, organizations leverage content and multimedia production to enhance their online presence, engage audiences, and convey their brand messages effectively.

At Paktolus, we specialize in content and multimedia production that involves the creation of various forms of digital content, including text, images, graphics, animations, videos, and audio, for communication and distribution across different platforms. This process encompasses ideation, scripting, shooting, editing, and post-production, and it often requires collaboration among writers, designers, videographers, XR developers, and other creative professionals. The aim is to produce engaging and compelling content that effectively communicates messages, tells stories, or conveys information to target audiences.

In the digital realm, where users interact with websites, apps, and other interfaces, well-executed UX/UI design, often abbreviated as UX/UI (User Experience/User Interface), are critical for success.

Our team uses Experience Design as a holistic approach for creating products and services that prioritize a user’s overall experience. User Experience (UX) focuses on understanding and enhancing the end user’s interaction with a product, service, or system. Here, our experts execute research, user personas, journey mapping, and wireframing to ensure a seamless and user-friendly experience.

User Interface (UI) design is concerned with the visual elements and the interactive aspects of a product, emphasizing aesthetics and functionality. Here, our experts combine UX/UI design to optimize the usability, accessibility, and satisfaction of users by considering their needs, behaviors, and preferences throughout the design process.

Paktolus specializes in streamlining customer onboarding processes for companies. Through user-friendly digital interfaces and personalized onboarding paths, our experts ensure a seamless experience for customers, minimizing company complexities, accelerating onboarding timelines, ultimately contributing to increased customer satisfaction and long-term loyalty. Our comprehensive approach establishes Paktolus as a valuable partner for companies aiming to enhance their customer onboarding experience efficiently and effectively.

Our experts specialize in enhancing the onboarding processes for companies, recognizing the critical role this phase plays in shaping customer relationships. Leveraging cutting-edge technology, our experts offer intuitive digital interfaces and platforms that facilitate a smooth onboarding experience. From user-friendly software solutions to interactive guides, Paktolus ensures that companies can efficiently and effectively onboard their clients, employees, or users. By optimizing this process, Paktolus helps organizations reduce onboarding time, minimize complexities, and enhance overall user satisfaction, ultimately contributing to improved customer retention and loyalty.

Our creative experts at Paktolus specializes in the creation and visualization of dashboards, providing companies with powerful tools to glean insights and make informed decisions. Leveraging cutting-edge technology, our digital platforms offer intuitive interfaces and customizable dashboards tailored to specific business needs. These dashboards incorporate advanced visualization techniques, enabling users to interpret complex data with ease. Our expertise in dashboard creation ensures that companies can efficiently monitor key metrics, track performance, and gain a comprehensive understanding of their data landscape.